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Conditions of issue and use for travel of Easyrider Citycards

The following conditions of issue and use apply to all variants of Easyrider Citycard, which are enabled for travel. Any use of an Easyrider Citycard is subject to the rules as set out below, which may be amended from time to time.

Issue 2, April 2010.

1. An Easyrider Citycard is an electronic smart card issued by Nottingham City Transport Ltd (the Company) for travel on NCT buses within the Greater Nottingham City Area at all times
2. The card remains the property of Nottingham City Transport and must be surrendered to an authorised Nottingham City Transport representative on request.
3. Easyrider Citycard (Adult and Under 18 variants) cards also allow the holder to travel on NET trams and are valid for travel along the complete route.
4. Easyrider Citycard Adult and Under 18 variants are period passes which count down on a consecutive days basis, irrespective of use, until the expiry date. Days on Anytime variants (Adult, Under 18) count down only on those days used, allowing unlimited valid travel on each day, until all days have been used.
5. Proof of age is required from customers purchasing any Easyrider Citycard Under 18 card and new cards can only be issued to customers up to and including aged 17.
6. When an existing Easyrider Citycard Under 18 card holder turns 18 during the academic year (September to July, as per issued local authority school holiday dates), the card will remain valid until the end of the academic year to allow holders to complete their studies.
7. Easyrider Citycards are not a cheque guarantee or credit/debit card.
8. Debit or Credit cards can be used for payments in the NCT Travel Centre for transactions that exceed £10. American Express and Electron cards are not accepted for payment.
9. Renewals made online or by telephone take up to 3 working days between the time of renewal and information being passed to the bus. This allows the transaction to be authorised by the bank or building society before days are credited on to the card. Payment confirmation is not proof that an Easyrider Citycard has been credited for travel and customers should buy a ticket on the bus if their Easyrider Citycard has not been validated.
10. Customers travelling with an Easyrider Citycard are subject to the Company's normal Terms and Conditions of Carriage, also available from the NCT Travel Centre.
11. An Easyrider Citycard showing a photograph may only be used by the registered card holder and is not transferable. If use is attempted by a person other than the registered card holder, an authorised Nottingham City Transport representative has the right to retain the card to avoid future use and the user and any such person party to such use will be liable for prosecution.
12. The photograph on an Easyrider Citycard must at all times be a true likeness of the holder. In the even of a significant change of appearance, the Company reserves the right to request the holder obtain a new Easyrider Citycard and pay the appropriate new card fee.
13. Where an Easyrider Citycard is stolen, lost, damaged or otherwise unusable, the holder must notify the Company immediately. Once notified, the Company will invalidate the card.
14. The Company will issue a replacement Easyrider Citycard on the next working day after notification and set the existing card expiry date onto the replacement card, at a charge of £3. Any additional travel costs incurred will not be paid by the company.
15. The registered card holder must notify the Company immediately about any changes of details (e.g married name, address) since the first Easyrider Citycard was issued.
16. The Company reserves the right not to issue, renew or add value to any Easyrider Citycard without stating a reason.
17. The Company does not undertake to refund or replace any Easyrider Citycard which has been lost, stolen,unused (including partially unused) or forfeited, but may do so at its sole discretion. Refunds are not available on cards which have 7 days or less remaining. The Company reserves the right to charge an administration fee of 10% of the refund value for any refund or replacement issued.
18. The Company may from time to time contact the registered card holder with offers of goods and services from Nottingham City Transport Ltd. First time Easyrider Citycard applicants may apply to be removed from the promotional list. Alternatively, please notify the Company in writing to Nottingham City Transport, Lower Parliament Street, Nottingham NG1 1GG or by email to travelcentre@nctx.co.uk, stating your names, address and Easyrider Citycard number.